Warranty Policy

At Golf Legends, we are committed to delivering high-quality products and a reliable customer experience. This Warranty Policy outlines your rights and the remedies available to you under applicable consumer protection laws, as well as any additional warranties we may offer.

By making a purchase through our website, you acknowledge that you have read and understood this Warranty Policy.

Your Consumer Rights

Nothing in this Warranty Policy limits or excludes your rights under applicable consumer protection laws in your country or state of residence.

Depending on your location (e.g., the United States, Canada, the United Kingdom, or other jurisdictions), you may be entitled to certain legal guarantees, including that products:

  • Are of acceptable or satisfactory quality 

  • Are fit for their intended purpose

  • Match their description, images, or any samples provided

  • Are delivered in good condition and within a reasonable timeframe

If a product fails to meet these standards, you may be entitled to a repair, replacement, refund, or other remedy as provided by applicable law.

Major Issues vs. Minor Issues

The type of remedy provided will depend on the nature and severity of the issue, in line with applicable consumer laws.

Major Issue

A major issue typically includes situations where the product:

  • Has a significant defect that would have prevented purchase if known

  • Is unsafe

  • Is materially different from its description or sample

  • Cannot be repaired within a reasonable timeframe

Remedy: You may be entitled to choose a refund, replacement, or store credit where applicable.

Minor Issue

A minor issue is one that can be resolved within a reasonable timeframe.

Remedy: We may choose to repair or replace the item at our discretion, where permitted by law.

How to Make a Warranty Claim

To submit a warranty claim, please follow the steps below:

1. Contact Us

Email: support@golflegends.co

Please include:

  • Your order number

  • Date of purchase

  • Description of the issue

  • Supporting evidence (e.g., photos or videos)

2. Proof of Purchase

You must provide valid proof of purchase, such as:

  • Order confirmation email

  • Receipt or invoice

  • Bank or payment statement

3. Assessment

Once we receive your claim, we will review the information and respond within 5–7 business days (Monday–Friday) with the outcome or next steps.

Return Shipping Costs

  • If the product is defective, damaged, or not as described, we will cover reasonable return shipping costs.

  • If no fault is found or the return is due to change of mind, return shipping costs will be the responsibility of the customer (where applicable and permitted by local laws).

Timeframes

  • Most warranty claims are processed within 7–14 business days (Monday–Friday) after assessment.

  • If further inspection or manufacturer involvement is required, processing times may be longer. We will keep you informed throughout the process.

Manufacturer’s Warranty (if applicable)

Some products may come with a manufacturer’s warranty in addition to your legal rights. Details (such as coverage and duration) will be provided on the product page or included with the product.

Manufacturer warranties are provided by the manufacturer and do not replace or limit your rights under applicable consumer protection laws.

What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, or neglect

  • Normal wear and tear

  • Unauthorized alterations or modifications

  • Improper installation or maintenance

  • Repairs carried out by unauthorized parties

  • Products without valid proof of purchase

  • Claims made outside any stated warranty period (where applicable)

Additional Notes for International Customers

For customers outside the United States, your rights may vary depending on local laws and regulations. This policy is intended to operate alongside those rights and does not override any mandatory legal protections in your jurisdiction.